Terms

Last updated 13 October 2026.

Draft wording: these terms haven't been finalised and will be reviewed before launch.

Draft wording, to be reviewed before launch

These terms are a starting draft. The owner must confirm every rule below before paid bookings or product sales are switched on.

Consultations

Prices are per session, in Kenyan shillings, and shown on the booking page. A booking is confirmed only once payment has been verified and we have confirmed a time with you by email.

Rescheduling and cancellation

[Owner to decide, e.g. reschedule free up to 24 hours before; cancellations within 24 hours are not refunded.]

No-shows

[Owner to decide.]

Refunds

[Owner to decide: when consultation fees are refunded, how, and how long it takes.]

Digital products

Digital products are delivered by a download link sent to your email after payment is verified. Links expire, and have a download limit. Because digital files can't be returned, [owner to decide the refund policy, e.g. refunds only if the file is faulty and we can't fix it].

Results

Marketing results depend on many things outside our control, so we don't guarantee specific outcomes such as follower numbers or sales.

AilaContent Agency